Refund Policy

Effective date: 18 Jun 2026

This Refund Policy explains how refunds, cancellations, and payment reversals are handled for services provided by Puggle IT, including mentorship course purchases. Mentorship courses are bought directly and are generally non-refundable once access is granted. By making a payment on our platform, you agree to the terms outlined below.

1. Overview

Puggle IT provides digital services, software solutions, mentorship courses, training sessions, and subscription-based platforms. Mentorship courses are purchased directly through our platform and are non-refundable once access has been activated. Refunds for all services are limited and subject to the conditions outlined in this policy.

2. Refund Eligibility

  • Duplicate or accidental payments
  • Payments successfully processed but services not delivered due to an error on our part
  • Service cancellation before execution has commenced, where applicable
  • Proven technical issues preventing access to a paid service

3. Non-Refundable Payments

  • Services already rendered or partially completed
  • Digital products, source code, or deliverables already shared
  • Training sessions or mentorship programs that have commenced
  • SaaS subscriptions after account activation or usage
  • Delays or failures caused by the client’s inability to provide required information
  • Change of mind after payment confirmation

4. Service-Specific Refund Rules

Training & Mentorship Services

  • Course purchases on the mentorship platform are non-refundable once access has been activated
  • Refunds may be considered only before course access is granted, or where required by law
  • Missed sessions are not eligible for refunds
  • Recorded or downloadable materials are non-refundable
  • Duplicate or accidental payments may be refunded in accordance with Section 2 of this policy

SaaS / Subscription-Based Services

  • Subscriptions are billed in advance
  • No refunds once access has been activated
  • Users may cancel future renewals at any time
  • No refunds for partial billing periods

Project-Based & Custom Development Services

  • Initial deposits are non-refundable once work has commenced
  • Milestone payments are refundable only if the milestone has not started
  • Delivered work or designs are non-refundable

5. Refund Request Process

To request a refund, please email us with the following details:

  • Full name
  • Transaction reference or payment ID
  • Service purchased
  • Reason for the refund request

Requests must be submitted within 7 days of the original transaction date.

6. Refund Processing Timeline

  • Approved refunds are processed within 7–10 business days
  • Refunds are issued using the original payment method
  • Payment processing or gateway fees may be deducted where applicable
  • International refunds may take additional time depending on banking partners

7. Chargebacks & Disputes

Customers are encouraged to contact Puggle IT directly before initiating a chargeback or payment dispute. Unauthorized or fraudulent chargebacks may result in service suspension and submission of transaction evidence to the payment processor.

8. Policy Changes

Puggle IT reserves the right to update this Refund Policy at any time. Changes take effect immediately upon publication on this page.

9. Contact Information

For refund-related questions, contact us at info@puggleit.com or by phone at +2349021013636.