Refund Policy

1. Overview

Puggle IT provides digital services, software solutions, mentorship programs, training sessions, and subscription-based platforms. Due to the nature of these services, refunds are limited and subject to the conditions outlined in this policy.

2. Refund Eligibility

• Duplicate or accidental payments
• Payments successfully processed but services not delivered due to an error on our part
• Service cancellation before execution has commenced, where applicable
• Proven technical issues preventing access to a paid service

3. Non-Refundable Payments

• Services already rendered or partially completed
• Digital products, source code, or deliverables already shared
• Training sessions or mentorship programs that have commenced
• SaaS subscriptions after account activation or usage
• Delays or failures caused by the client’s inability to provide required information
• Change of mind after payment confirmation

4. Service-Specific Refund Rules

Training & Mentorship Services

• Refunds are allowed only before the program start date
• Once a session has started, payments are non-refundable
• Missed sessions are not eligible for refunds
• Recorded or downloadable materials are non-refundable

SaaS / Subscription-Based Services

• Subscriptions are billed in advance
• No refunds once access has been activated
• Users may cancel future renewals at any time
• No refunds for partial billing periods

Project-Based & Custom Development Services

• Initial deposits are non-refundable once work has commenced
• Milestone payments are refundable only if the milestone has not started
• Delivered work or designs are non-refundable

5. Refund Request Process

To request a refund, please email us with the following details:

• Full name
• Transaction reference or payment ID
• Service purchased
• Reason for the refund request

Requests must be submitted within 7 days of the original transaction date.

6. Refund Processing Timeline

• Approved refunds are processed within 7–10 business days
• Refunds are issued using the original payment method
• Payment processing or gateway fees may be deducted where applicable
• International refunds may take additional time depending on banking partners

7. Chargebacks & Disputes

Customers are encouraged to contact Puggle IT directly before initiating a chargeback or payment dispute. Unauthorized or fraudulent chargebacks may result in service suspension and submission of transaction evidence to the payment processor.

8. Policy Changes

Puggle IT reserves the right to update this Refund Policy at any time. Changes take effect immediately upon publication on this page.

9. Contact Information

For refund-related questions, contact us at info@puggleit.com or by phone at +2349060733914.