Privacy Policy
Last updated: 12 Aug 2025
This Privacy Policy describes how Puggle IT ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our website and services, including our mentorship platform.
1. Information We Collect
We collect information necessary to provide our services, including:
- Account & Identity Data: name, email address, username, role (mentee, mentor, admin). If you sign in via Google, Facebook, or Apple, we receive data made available by those providers (e.g., name, email) in accordance with your privacy settings.
- Profile Data: phone, title, biography, avatar, and optional social links (website, Facebook, Instagram, LinkedIn, Twitter/X, WhatsApp, YouTube) stored in the `users` collection.
- Mentorship Data: tasks, meetings, mentor relationships, messages, and related metadata stored in Firestore collections such as `tasks`, `meetings`, `menteeMentors`/`mentorMentees`, and `messages`.
- Payment-Related Data: limited transaction records such as amount, currency, payment status, payment method, description, and transaction reference. Sensitive payment details (such as card numbers or bank credentials) are not stored on our servers and are processed securely by third-party payment processors, including Flutterwave.
- Technical Data: IP address, browser type, device information, and usage logs collected to operate, secure, and improve the platform. Firebase services may process certain technical data as part of infrastructure operations.
2. How We Use Information
- Authenticate users and manage accounts (email/password and social logins).
- Provide mentorship features including task management, scheduling meetings, messaging, and dashboard analytics.
- Maintain safety, prevent fraud/abuse, and enforce our Terms of Service.
- Communicate with you about updates, security notices, and service-related messages.
- Process payments and maintain transaction records where applicable.
- Operate, maintain, and improve the website and user experience.
3. Legal Bases
Where required (e.g., in the EEA/UK), we rely on one or more of the following legal bases: performance of a contract, legitimate interests (e.g., to secure and improve our services), compliance with legal obligations, and consent where applicable.
5. Data Storage & Security
We store data in Google Firebase (Authentication and Cloud Firestore). We apply reasonable organizational and technical measures to protect your information. No method of transmission or storage is 100% secure.
Access to data is role-based and limited to authorized personnel. Firestore security rules and authentication controls are used to restrict access to user data.
6. Retention
We retain personal data for as long as needed to provide the services and for legitimate business or legal purposes. We may anonymize or aggregate data for analytics and product improvement.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your data; to object to or restrict processing; and to withdraw consent where processing is based on consent.
To exercise rights, contact us at Info@Puggleit.Com. We may need to verify your identity before responding.
9. International Transfers
Your information may be processed and stored in countries where our service providers operate, including outside Nigeria. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.
10. Children’s Privacy
Our services are not directed to children under the age of 13 (or as defined by local law). We do not knowingly collect personal information from children without appropriate consent.
11. Changes to This Policy
We may update this Policy from time to time. The “Last updated” date reflects the most recent changes. Your continued use of the services means you accept the updated Policy.
12. Contact Us
If you have questions or concerns, contact us at Info@Puggleit.Com or by phone at +2349060733914.